Caseworker Coordinator

Casework Coordinator (Hybrid)

Type: Voluntary
Location: Hybrid – preferably North East based
Time Commitment: Approx. 4-6 hours/week

What the Role Involves

You’ll oversee and support our caseworkers, ensuring those who contact us for help get timely, trauma-informed and politically grounded support. You’ll manage case tracking, triage, and referrals, and help develop our grassroots legal support systems.

Key Responsibilities

• Managing incoming case requests and coordinating responses
• Assigning work to caseworkers, tracking progress, and escalating as needed
• Developing systems for secure case management and data protection
• Liaising with partner orgs and networks for specialist referrals
• Providing support and check-ins to caseworkers

 Who This Role Is For

• People with legal support, casework, or advocacy experience
• Organisers with a strong sense of care and boundaries
• Folks familiar with housing, disability, protest, benefits or asylum systems
• Detail-oriented people who want to build abolitionist alternatives to the system

Skills & Qualities Needed

• Organisational skills and confidentiality awareness
• Political grounding in abolition, anti-racism, and solidarity
• Experience working with marginalised communities
• Ability to support others and make tough calls when needed

Support & Safety

• Ongoing support, trauma-informed frameworks, and care spaces
• Confidentiality and digital security practices built-in
• Training on triage, data protection, and secure communication
• Peer and legal supervision as needed